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| FAQ's Regarding Mobile Recharge |
| Q1. What is e-top up? | | A1. The eTopUp system allows customers to purchase pre-paid recharge without the need of a pin or a scratch card. Main Objective: To offer a new virtual alternative way of providing prepaid recharge distribution as a complementary mechanism for traditional pin cards or Point of Sale based e-top up method. |
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| Q2. What are the benefits of online recharge to the consumers? | | A2. ⢠24x7x365 - kind of ATR (Any Time Recharge) ⢠Multiple service providers, any denomination & any telecom circle recharge possible ⢠Recharge while roaming anywhere in the world ⢠Trendy way of getting recharge |
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| Q3. Is there any registration required for availing this service? | | A3. Yes, to avail this service you need to register on yebhi.com by entering the required information correctly. Please note that once you have registered with us, your name, primary e-mail address and Date of Birth cannot be modified. |
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| Q4. 4. What are the pre-requisites for this facility? | | A4. a) Customer should be a mobile user user b) Customer has valid mobile service provider from list of service providers & circles enabled for the service c) Customer has Internet banking user id for bank account, or d) Customer's credit card should be a valid one in case the customer is using a credit card, or e) Customer has a debit card-access to online usage, or f) Customer has cash card enabled for the transaction with syst |
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| Q5. I've never made purchase online from internet before. Is it safe? | | A5.Yebhi.com is a secured site which uses an industry security standard called SSL (Secure socket Layer) to encrypt your information between your computer and our website and verify that any personal information is not redirected. Thousands of Internet based transactions are secured every day by this technology. Therefore, buying online from us is completely safe. |
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| Q6.When can my request be invalid? | | A6. A request will be invalid on account of following reasons: 1. Non susbscriber ID/mobile number 2. Post paid mobile number 3. Subscriber ID/mobile number which does not pertain to the list of mentioned operators. If processed for payment, Bank will debit the bank account for amount entered by you. However, being invalid, the request will be rejected by operator. Refund will be made to your account within 8 working days. |
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| Q7. What if I do not get any confirmation message from the operator? | | A7. Once the top-up is completed, you will receive a confirmation message from the operator as well as a mail from yebhi.com. In case on non-receipt of confirmation message, please check the talk-time/viewing limit of your mobile phone Service. If the account balance does not increase, please contact your service provider with the transaction id provided on your email or contact us through the contact us page with the details of mobile number, time & date of recharge, recharge amount & the transaction id and we will get back to you. | | Q8.What kind of credit/debit cards do you accept? | | A8. We accept all major Credit cards, Debit cards, Cash cards & On-line banking accounts. Please refer to the payment page for details. |
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